Wisetack

Point of sale lending for in-person services

101-250 employees

Founded 2018

$20.4M series unknown

Financial Services

Private Company

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Financial Services FinTech

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions2

Remote, USAFull-TimeFintech LendingPosted

Customer Experience Associate I

Deliver exceptional borrower support by phone and other channels, helping them navigate applications, approvals, payments, and account questions.
Follow lending requirements and internal policies while identifying risks and complaints.
Own borrower issues from first contact through resolution, coordinating across teams and documenting interactions.
Identify recurring pain points and process gaps to share insights with Product, Engineering, Risk, and Operations teams.
Use AI tools to improve speed, quality, and efficiency while protecting consumer trust.

SalesforceComplianceCustomer support+1 more

Showing 1 of 2 positions

About Wisetack

Wisetack pioneers embedded financing for in-person businesses, integrating seamlessly into existing software to empower over 100,000 SMBs. They enable consumers to pay for essential services over time, driving growth for local businesses while ensuring transparent, customer-friendly terms. They have raised $84 million and earned recognition on the Inc. 5000 and Deloitte Fast 500 lists, with a remarkable NPS of 79.

How We Work

Wisetack operates as a remote-first company with employees across the U.S. and internationally. This distributed model allows them to recruit top talent, fostering a diverse and inclusive environment. They balance asynchronous work with regular in-person offsites and team gatherings to build strong connections. Their company values actively guide daily operations and decisions.

Engineering at Wisetack

Wisetack crafts robust API-driven solutions that embed financing directly into business software. This approach streamlines operations for SMBs, abstracting away complex financial integrations. Their modern tech stack includes Cloudflare for performance and security, Google Cloud for multi-region services, and HubSpot for customer engagement. They leverage AI tools like Claude and ChatGPT to enhance productivity and streamline workflows, focusing on real-time lending capabilities and data-driven insights.

Why Join Us

Shape the future of embedded finance, impacting countless small businesses.
Work on a product with a 79 NPS, knowing your efforts directly help customers.
Join a rapidly growing company, backed by $84M, with a solid financial foundation.
Collaborate in a remote-first environment that values ownership and speed.
Build with a modern tech stack, embracing AI for efficiency and innovation.

Benefits & Perks

Competitive base salary with an annual discretionary bonus and equity.
Comprehensive health plans including medical, dental, and vision.
Flexible Paid Time Off (PTO) to support work-life balance.
401(k) retirement plan for your financial future.
FSA/HSA options and additional health service memberships (e.g., One Medical).
Generous learning and development stipends for continuous growth.
Home-office stipend for remote employees to ensure a comfortable setup.
Paid parental leave: up to 14 weeks for birthing parents, 8 weeks for non-birthing.

Tech Stack

analyticsweb_serverserver

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