Customer Success Manager (WMS I TMS)
New
S
ShipHawkSaaS fulfillment software
Fully remote work within the United StatesFull-TimeMiddle
Salary$85,000 - $110,000 OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of experience in Customer Success, SaaS implementation, project management, account management, or similar customer-facing B2B SaaS roles.
- Demonstrated experience owning complex customer relationships or customer projects.
- Strong project and workload management skills.
- Proven ability to proactively identify problems, develop action plans, and drive issues through resolution.
- Strong customer-facing communication and presentation skills.
- Commercial mindset with comfort identifying upsell, cross-sell, or expansion opportunities.
- Strong organizational skills and disciplined follow-through.
- Technical curiosity and ability to learn complex software and operational workflows.
- Ability to work effectively across technical and non-technical teams.
- Comfort operating independently in a fast-paced, evolving environment.
Responsibilities
- Serve as a strategic point of contact for a portfolio of ShipHawk customers.
- Drive product adoption and help customers maximize operational and business value.
- Proactively identify customer risks, blockers, and areas of underutilization.
- Identify upsell and cross-sell opportunities to grow customer partnerships.
- Manage multiple customer initiatives and priorities simultaneously.
- Coordinate cross-functional resources including Professional Services, Support, Product, and Engineering.
- Translate technical concepts into clear business outcomes for stakeholders.
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