- Own a book of high-ARR enterprise merchants and hit quarterly net revenue retention, gross retention, and expansion targets.
- Build and execute a strategic success plan for each account aligned to merchant business goals and product roadmaps.
- Identify churn and downsell risks using account health signals and mobilize resources to resolve issues.
- Lead renewal strategy and commercial negotiations for multi-year, multi-product agreements.
- Drive adoption across Okendo’s suite of Reviews, Loyalty, Referrals, Quizzes, and Surveys.
- Run quarterly executive business reviews connecting platform impact to merchant revenue, AOV, and LTV.
- Surface expansion opportunities by mapping merchant lifecycle and tech stack.
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