- Lead each enterprise brand launch from sales handoff through go-live, keeping plans, timelines, and expectations clear.
- Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
- Manage multiple complex launches and clear blockers to keep brands on schedule.
- Advise brands on program setup and guide data migration, theme customization, and integrations with their technology stacks.
- Work with Solutions Engineering on custom builds and APIs, and write clear requirements.
- Train brand teams and help them reach first value by go-live.
- Coordinate with Sales before close and participate in late-stage calls.
- Hand off brands to Customer Success with goals, stakeholders, and next steps, and flag growth opportunities.
- Share launch feedback with Product and partner with Marketing on customer stories.
- Build templates, checklists, and playbooks for enterprise launches and share platform and ecommerce expertise with the team.
Project ManagementHTMLShopify+1 more