Software Onboarding Manager, B2B E-commerce
New
O
OkendoB2B e-commerce
Mexico RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company
- Required Skills
- Project ManagementHTMLShopifyRESTful APIs
Requirements
- Have 5+ years of experience in customer onboarding, implementation, or project management at a B2B SaaS company.
- Have a track record of leading complex, multi-stakeholder launches for larger customers on time.
- Demonstrate project management and organization skills to plan, track, and prioritize multiple launches.
- Be comfortable working with CSV, HTML, and APIs.
- Know ecommerce technology stacks and metrics such as conversion, AOV, and repeat rate.
- Be confident working with senior marketing and ecommerce stakeholders and driving action plans to completion.
- Have strong written and verbal communication skills and a resourceful, positive, resilient approach.
- Ecommerce brand or marketing and retention tools experience is preferred.
- Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront familiarity are bonuses.
Responsibilities
- Lead each enterprise brand launch from sales handoff through go-live, keeping plans, timelines, and expectations clear.
- Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
- Manage multiple complex launches and clear blockers to keep brands on schedule.
- Advise brands on program setup and guide data migration, theme customization, and integrations with their technology stacks.
- Work with Solutions Engineering on custom builds and APIs, and write clear requirements.
- Train brand teams and help them reach first value by go-live.
- Coordinate with Sales before close and participate in late-stage calls.
- Hand off brands to Customer Success with goals, stakeholders, and next steps, and flag growth opportunities.
- Share launch feedback with Product and partner with Marketing on customer stories.
- Build templates, checklists, and playbooks for enterprise launches and share platform and ecommerce expertise with the team.
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