Onboarding Project Manager
New
C
CloudbedsHospitality SaaS
Argentina; Colombia; Honduras; MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Spanish at a business-professional level, both written and spoken
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; at least 1 year of project management experience within a SaaS or customer-facing environment.
- Required Skills
- Project ManagementStakeholder managementSaaS
Requirements
- Fluency in English and Spanish at a business-professional level (written and spoken).
- Minimum 4 years of experience in hotel operations or hotel management.
- At least 1 year of project management experience within a SaaS or customer-facing environment.
- Proven ability to manage multiple projects simultaneously.
- Strong attention to detail and organizational skills.
- Experience coordinating cross-functional stakeholders.
- Strong communication, relationship management, and customer-facing presentation skills.
- Ability to proactively solve problems and manage ambiguity.
- Adaptability to changing customer and business needs.
Responsibilities
- Manage the end-to-end onboarding lifecycle for mid-market customers from sales handoff to go-live.
- Define and manage project scope, timelines, milestones, and deliverables.
- Act as the primary point of contact for onboarding customers to drive clear communication.
- Lead customer meetings including kickoff, project check-ins, and go-live milestones.
- Identify and mitigate risks, dependencies, and escalation points.
- Coordinate collaboration across Sales, Product, Support, Professional Services, and Account Management teams.
- Monitor success metrics, customer adoption, training completion, and utilization milestones.
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