Associate Customer Project Manager
New
W
WhippyCustomer success software
Remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeJunior
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 0-1 years of experience
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 0–1 years of experience; new graduates are welcome.
- Communicate clearly in writing and on calls, and set expectations with customers and teammates.
- Be proactive, process information quickly, and arrive prepared for calls.
- Be curious, receptive to coaching, and willing to seek feedback.
- Be comfortable learning technical tools and building useful solutions without needing to code.
- Be comfortable with customer growth, owning a number, and upgrade conversations.
- Be self-directed, organized, and able to manage a customer book independently.
- Be based in Latin America or the US.
- Speak and write English fluently.
- Be able to work Eastern hours; the workday starts at 8am ET.
- A STEM, engineering, or technical degree, or evidence of entrepreneurial work, is valued.
- Project-management experience from school, internships, or a job site is a plus.
- Staffing-industry experience or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.
Responsibilities
- Run customer projects end to end, including scope, plans, timelines, owners, and follow-through to launch.
- Prepare customer calls, set agendas, write recaps, and maintain mutual success plans.
- Manage customers from onboarding through renewal and expansion.
- Build the workflows, AI agents, and automations needed for customer projects using Whippy's products.
- Connect product usage to customer business outcomes and report value using relevant metrics.
- Own gross and net revenue retention and identify risks and opportunities in customer accounts.
- Identify expansion signals and refer qualified leads to sales.
- Create case studies, references, and testimonials from customer wins.
- Share customer feedback with product, sales, and engineering teams.
- Experiment with improvements and document what is learned.
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