Enterprise Customer Project Manager
New
W
WhippyStaffing technology
Remote - Latin America; Remote- United States; open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeMiddle
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 5+ years managing complex, multi-stakeholder projects
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 5+ years of experience managing complex, multi-stakeholder projects with real deadlines.
- Bring customer-facing project experience ideally; software experience is a plus.
- Be based in Latin America or the US.
- Have fluent written and spoken English.
- Be able to work Eastern hours; the workday starts at 8am ET.
- Be comfortable learning technical products and building useful workflows, without needing to code.
- Be comfortable owning revenue and discussing upgrades.
- Be self-directed, organized, proactive, and able to manage a customer book independently.
Responsibilities
- Run customer projects end to end, including scope, plans, timelines, owners, and follow-through through launch.
- Prepare customer calls, set agendas, write recaps, and maintain mutual success plans.
- Own customer relationships from onboarding through renewal and expansion.
- Build the workflows, AI agents, and automations required for customer projects using Whippy's products.
- Manage relationships across executives, recruiters, and operations teams at large customers.
- Own gross and net revenue retention and connect product usage to customer business outcomes.
- Identify expansion signals and hand qualified warm leads to sales.
- Create case studies, references, and testimonials from customer wins.
- Share customer feedback with product, sales, and engineering teams.
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