Enterprise Customer Success Manager II
New
S
SamsaraIoT, SaaS
Remote - US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
SalaryAnnual on-target earnings (OTE) range for full-time employees for this position is $111,562.50 — $168,750 USD.
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Job Details
- Experience
- 6+ years
- Required Skills
- IoTStakeholder managementCustomer SuccessAccount ManagementRelationship management
Requirements
- 6+ years of work experience, with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Proven experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Bachelor’s degree from a 4-year institution.
- Demonstrated experience supporting or working with technical products.
- Strong priority management skills and high emotional intelligence.
- Proven track record of building trust and driving change with stakeholders including executives and product leadership.
- Ability to thrive in a fast-paced, change-heavy, and unstructured environment.
- Willingness to travel for customer meetings 25-40% of the time.
Responsibilities
- Ensure customers improve safety, efficiency, and sustainability using the Samsara IoT platform.
- Compose joint success plans outlining customer objectives, metrics, and timelines.
- Orchestrate executive business reviews between customer decision-makers and company leadership.
- Conduct workshops to analyze operations and recommend workflow changes.
- Explain and demonstrate platform capabilities across diverse industries like utilities, transportation, and field services.
- Partner with Product, Support, and Finance teams to drive progress on customer requests.
- Mentor wider Customer Success team members.
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