Enterprise Customer Success Manager II
New
S
SamsaraIoT, SaaS
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary$111,562.50 — $168,750 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- IoTStakeholder managementCustomer SuccessAccount Management
Requirements
- 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with diverse stakeholders including executives.
- Bachelor’s degree from a 4-year institution.
- Ability to travel 25-40% of the time.
- Passion for initiative and thriving in a fast-paced environment.
- Diplomacy, tact, and poise under pressure.
Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform.
- Compose joint success plans with customers outlining objectives, metrics, and timelines.
- Orchestrate executive business reviews with customer decision-makers and company leadership.
- Conduct workshops to recommend workflow changes for optimizing platform usage.
- Explain platform capabilities to diverse business types including field services, utilities, and transportation.
- Partner with cross-functional teams like Product, Support, and Finance to drive progress on customer requests.
- Serve as a mentor to the wider Customer Success teams.
View Full Description & ApplyYou'll be redirected to the employer's site
