Manager, Customer Success
New
J
JobgetherEnterprise SaaS
Based in United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of experience managing people within customer-facing teams and 6+ years of overall experience in Customer Success, Account Management, or a related function.
- Required Skills
- Data AnalysisPeople ManagementSalesforceCustomer SuccessAccount Management
Requirements
- Bachelor's degree or equivalent professional experience.
- 4+ years of experience managing people within customer-facing teams.
- 6+ years of overall experience in Customer Success, Account Management, or a related function.
- Demonstrated experience managing a team responsible for a customer book of business with renewal and expansion targets.
- Working knowledge of Customer Success platforms such as Totango or Gainsight.
- Working knowledge of CRM systems such as Salesforce.
- Strong ability to use data, dashboards, and portfolio metrics to identify trends and drive actions.
- Excellent coaching, interpersonal, and communication skills for executive engagement.
- Proven experience working in cross-functional, matrixed environments.
- Willingness and ability to travel up to 20% of the time.
- Ability to complete comprehensive background screening processes.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers through the full people management lifecycle.
- Establish team operating rhythms for account health, forecasting, strategy, and success planning.
- Own team-level targets for revenue retention, renewals, and expansion pipeline.
- Monitor customer health scores and adoption metrics to identify and mitigate churn risks.
- Collaborate with Sales, Product, Marketing, and Support to represent the customer voice and align on account strategy.
- Improve team playbooks, engagement models, and internal processes to drive operational efficiency.
- Serve as an escalation point for at-risk accounts and engage directly with executive stakeholders.
View Full Description & ApplyYou'll be redirected to the employer's site
