PetDesk

Overview

PetDesk is a SaaS appointment and reminder platform for pet service providers. The company offers a mobile app for pet owners to manage pet information, schedule appointments, and communicate with providers. PetDesk serves veterinarians, groomers, and boarders, providing tools for appointment requests and automated reminders. The platform integrates with Practice Management Systems (PIMS). Products include PetDesk Communications, PetDesk Phones, PetDesk Direct Booking, and PetDesk Scribe. PetDesk serves over 12,000 veterinary clinics and processes over 44,000,000 appointments annually for more than 18,500,000 pets.

Culture

PetDesk operates as a remote-first organization. The company values include customer excellence, problem-solving, curiosity, vulnerability, and authenticity. Employees are expected to maintain a dedicated, quiet workspace and be camera-on during calls with stable internet connectivity.

Technology Story

PetDesk utilizes technologies such as Google Font API, LetsEncrypt, Google Tag Manager, Google Analytics, DNSSEC, IPv6, DMARC None, Organization Schema, Global Site Tag, and DoubleClick.Net. Other technologies in use include HTML5, DigiCert, Amazon Route 53, and Bootstrap. The company employs CRM software including Salesforce, Zendesk, ChurnZero, Klient PSA, and Wrike. PetDesk incorporates AI for streamlining processes, optimizing workflows, and for features like PetDesk Scribe, an AI-transcription platform for veterinary note-taking.

Benefits and Perks

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 12 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance ($250 per adoption/year, up to two pets per year, up to $500 total, for regular full-time employees after 90 days of employment.) Pawternity leave is available to employees who adopt a new pet into their home. This benefit is intended to provide employees with time to bond with their new pet and is in addition to standard Flexible Time Off. Pawternity leave is up to one week off for dogs and two days for other pets. This policy applies to regular full-time employees after 90 days of employment. The pet must be a new addition to the employee's household. Pets obtained from a shelter, rescue, or breeder are eligible. If an employee has previously utilized the pawternity leave, they will be eligible again after 24 months. The leave is not to be used for pets currently residing in the household that the employee has not previously taken pawternity leave for. Pawternity leave is unpaid time off. Employees can use their accrued PTO or vacation time to cover the unpaid leave. Pawternity leave is not a protected leave under FMLA or any other federal or state law. The company reserves the right to amend or terminate this policy at any time for any reason.) * Financial Pet Adoption Support: PetDesk offers financial support for employees who adopt a new pet into their household. Employees can receive up to $250 per adoption, up to two pets per year (maximum of $500 per year). This benefit is available to regular full-time employees after 90 days of employment. The pet must be a new addition to the employee's household and obtained from a shelter, rescue, or breeder. * Subsidized Pet Insurance: PetDesk offers subsidized pet insurance for employees. Employees are eligible for a 50% subsidy on pet insurance premiums for one pet. This benefit is available to regular full-time employees after 90 days of employment. The pet must be covered by a PetDesk-approved pet insurance plan. The subsidy is capped at $50 per month. Employees are responsible for the remaining 50% of the premium and any deductibles or co-pays. * Benefits for both pawternity leave and financial adoption support are available to regular full-time employees after 90 days of employment. Financial Pet Adoption Support is up to $250 per adoption/year, up to two pets per year, up to $500 total. Subsidized Pet Insurance is 50% of the premium for one pet, capped at $50 per month. Pawternity leave is up to one week off for dogs and two days for other pets. This policy applies to regular full-time employees after 90 days of employment. If an employee has previously utilized the pawternity leave, they will be eligible again after 24 months. The leave is not to be used for pets currently residing in the household that the employee has not previously taken pawternity leave for. Pawternity leave is unpaid time off. Employees can use their accrued PTO or vacation time to cover the unpaid leave. Pawternity leave is not a protected leave under FMLA or any other federal or state law. The company reserves the right to amend or terminate this policy at any time for any reason. * $250 Annual Stipend for Learning and Development