- Lead and grow a frontline support team serving veterinary clinics and pet parents.
- Modernize support workflows using automation and AI to improve first-time resolution.
- Analyze support data and customer feedback to identify trends, root causes, and opportunities.
- Partner with Product and other teams to turn customer insights into product improvements and fewer repeat problems.
- Coach and develop team members.
- Engage directly with customers and provide solutions to their challenges.
- Contribute wherever needed to support the team and customers.
Artificial IntelligenceData AnalysisCustomer support+1 more