Customer Success Manager
New
P
PetDeskVeterinary Technology
United StatesFull-TimeMiddle
Salary$26 - $28 an hour
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Job Details
- Experience
- 2-3 years
- Required Skills
- SalesforceCustomer SuccessRelationship managementData analytics
Requirements
- 2-3 years experience in a Customer Success role.
- Experience managing subscription-based models.
- Experience combining high-touch relationship management with digital-scaled engagement strategies.
- Excellent phone communication skills.
- Strong organizational and time management skills.
- Tactful and poised under pressure when dealing with challenging interpersonal situations.
- Ability to thrive in cross-functional collaboration.
- Interest in using data analytics to plan communication campaigns.
- ChurnZero experience is a plus.
- Experience with Salesforce is a plus.
- Veterinary experience is a plus.
Responsibilities
- Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications.
- Use customer data, health signals, and product usage insights to proactively identify risk and drive adoption.
- Engage support and product teams to address customer requests.
- Identify and influence expansion opportunities by connecting customer outcomes to additional solutions.
- Develop and implement tailored communication to ensure retention and drive long-term growth.
- Lead structured business reviews with veterinary practices to demonstrate ROI.
- Coordinate with team members to share best practices and insights.
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