Customer Success Manager — AI Agents
New
C
CentralAI Technology
United States, 9am–5pm US Eastern timeFull-TimeMiddle
Salary0 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Customer SuccessEHR
Requirements
- 3+ years of experience in implementation, onboarding, technical account management, or customer success in a B2B software environment.
- Proven experience in configuring software for customers using workflow or automation builders.
- Experience interacting with customers daily via phone.
- Hands-on experience with telephony systems (e.g., VoIP, Twilio) or healthcare systems (EHR, PMS).
- Ability to work from 9am–5pm US Eastern time.
- Strong written English skills sufficient to manage customer emails without review.
Responsibilities
- Take new customers live by setting up call forwarding and building their call flow while testing it end-to-end.
- Configure product features including flow builder, prompt builder, transfer settings, and notification rules.
- Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys and credentials are properly set up.
- Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions.
- Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed.
- Identify churn risks early and intervene to protect revenue, including addressing past-due invoices.
- Document recurring fixes to streamline future processes and enable self-service for customers.
- Maintain regular communication with clients to ensure satisfaction and address any concerns promptly.
View Full Description & ApplyYou'll be redirected to the employer's site
