Catchafire

Catchafire is an online platform connecting professionally-skilled volunteers with non-profits and social enterprises.

101-250 employees

Founded 2009

$3.9M series b

Internet

Private Company

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Internet Communities Non Profit Social Entrepreneurship

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions3

Location: United StatesFull-TimeNonprofit / PhilanthropyPosted

Sr. Customer Success Manager

Build and maintain strong relationships and serve as a trusted advisor to a portfolio of 15 to 25 customers.
Own net revenue retention (NRR) and gross retention targets for your portfolio.
Draft detailed account plans mapping customer goals and growth opportunities.
Monitor customer health scores and engagement to proactively identify at-risk clients.
Analyze customer feedback and collaborate cross-functionally to drive product enhancements.
Lead monthly/quarterly business reviews with client stakeholders to demonstrate ROI.
Provide reporting and data-driven insights on usage trends and engagement levels.
Conduct research analysis of client industries and market trends.

Project ManagementData AnalysisSalesforce+4 more

Showing 1 of 3 positions

About Catchafire

Catchafire transforms communities by bridging the gap between skilled professionals and nonprofits. You will join a certified B-Corporation that has facilitated over 1 million volunteer hours. This work has created over $250 million in value for social good organizations. Your efforts directly empower nonprofits to achieve their missions more effectively.

How We Work

Catchafire operates as a remote-first workplace across the United States. You will find flexibility that helps you navigate work and life responsibilities. The company fosters an inclusive environment, emphasizing empathy and collaboration. Employee resource groups, book clubs, and happy hours encourage meaningful connections.

Why Join Us

Drive real social impact by empowering nonprofits with essential skills.
Work in a remote-first, flexible environment that values work-life balance.
Join a growing team (101-250 employees) backed by $8.69M in funding.
Contribute to a certified B-Corporation committed to social good and ethical practices.
Utilize modern tools like Hubspot and AI workflows to optimize your impact.

Benefits & Perks

Health, dental, and vision insurance
401k plan
Unlimited PTO
Generous parental leave
Professional development stipends
Dedicated volunteer time off

Tech Stack

widgetsmxanalyticsmobile

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