Catchafire

Catchafire is an online platform connecting professionally-skilled volunteers with non-profits and social enterprises.

101-250 employees

Founded 2009

$3.9M series b

Internet

Private Company

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Internet Communities Non Profit Social Entrepreneurship

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions1

Location: United StatesFull-TimeNonprofit TechnologyPosted

Senior Director, Customer Success

Own the team's renewal ARR targets and NDR goals and be accountable for outcomes, not just activity.
Define, track, and improve goals across the portfolio: NDR, expansion ARR, and renewal rate.
Present compelling renewal performance data, customer insights, and strategic recommendations to the ELT and Board.
Establish individual quotas for CSMs and run rigorous pipeline reviews, coaching to close gaps and reinforce high-performance behaviors.
Identify at-risk accounts early and lead intervention strategies.
Manage, coach, and develop a team of 4 Customer Success Managers.
Lead cross-functional alignment across Sales, Marketing, Product, and executive stakeholders to improve retention and expansion.
Partner with the Product team to bring the partner perspective into roadmap planning.

Data AnalysisCustomer SuccessAccount Management

About Catchafire

Catchafire transforms communities by bridging the gap between skilled professionals and nonprofits. You will join a certified B-Corporation that has facilitated over 1 million volunteer hours. This work has created over $250 million in value for social good organizations. Your efforts directly empower nonprofits to achieve their missions more effectively.

How We Work

Catchafire operates as a remote-first workplace across the United States. You will find flexibility that helps you navigate work and life responsibilities. The company fosters an inclusive environment, emphasizing empathy and collaboration. Employee resource groups, book clubs, and happy hours encourage meaningful connections.

Why Join Us

Drive real social impact by empowering nonprofits with essential skills.
Work in a remote-first, flexible environment that values work-life balance.
Join a growing team (101-250 employees) backed by $8.69M in funding.
Contribute to a certified B-Corporation committed to social good and ethical practices.
Utilize modern tools like Hubspot and AI workflows to optimize your impact.

Benefits & Perks

Health, dental, and vision insurance
401k plan
Unlimited PTO
Generous parental leave
Professional development stipends
Dedicated volunteer time off

Tech Stack

widgetsmxanalyticsmobile

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