Sr. Customer Success Manager
New
C
CatchafireNonprofit / Philanthropy
Location: United States, Eastern Time ZoneFull-TimeSenior
Salary$95,000 Annual base salary and $55,000 Variable Compensation = 150,000K On-Target-Earnings
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Job Details
- Experience
- 5 - 7+ years
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 5 - 7+ years of work experience in customer-facing or account management roles.
- Quota-carrying experience with successful renewal and upsell/cross-sell attainment (minimum of $2.5m in annual quota).
- Experience managing complex, multi-stakeholder projects.
- Experience managing relationships with senior-level stakeholders.
- Experience working in a CRM or customer success platform (such as Salesforce, Gainsight, or HubSpot).
- Strong project management skills and ability to manage multiple accounts simultaneously.
- Excellent analytical skills and ability to interpret complex data.
- Ability to work collaboratively across different departments and functions.
- Desire to expand knowledge in the social impact space.
Responsibilities
- Build and maintain strong relationships and serve as a trusted advisor to a portfolio of 15 to 25 customers.
- Own net revenue retention (NRR) and gross retention targets for your portfolio.
- Draft detailed account plans mapping customer goals and growth opportunities.
- Monitor customer health scores and engagement to proactively identify at-risk clients.
- Analyze customer feedback and collaborate cross-functionally to drive product enhancements.
- Lead monthly/quarterly business reviews with client stakeholders to demonstrate ROI.
- Provide reporting and data-driven insights on usage trends and engagement levels.
- Conduct research analysis of client industries and market trends.
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