Sr. Payer Customer Success Manager
New
J
JobgetherHealthcare Technology
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessAccount ManagementCRM
Requirements
- 5+ years of healthcare industry experience in customer-facing, consulting, account management, customer success, operational leadership, strategic partnerships, or a related role.
- Demonstrated experience working directly with healthcare providers, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
- Strong executive presence with a proven ability to build credibility, influence decisions, and communicate effectively with C-suite and senior leadership stakeholders.
- Deep understanding of healthcare operations, care delivery models, reimbursement structures, and healthcare technology ecosystems.
- Strong communication, presentation, relationship-building, stakeholder management, and strategic planning skills.
- Proven project management and organizational abilities, with experience leading complex initiatives across matrixed healthcare environments.
- Analytical mindset with the ability to use data and performance metrics to identify opportunities and demonstrate customer value realization.
- Experience leading cross-functional initiatives involving multiple internal and external stakeholders.
- Experience using CRM platforms and customer success technologies.
- Direct experience with ACOs, risk-bearing entities, clinically integrated networks, managed care organizations, or other value-based care models is highly preferred.
Responsibilities
- Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers, building trusted relationships and driving long-term partnership success.
- Develop and maintain relationships with C-suite executives, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers.
- Create and execute strategic account plans focused on customer outcomes, adoption, retention, growth, and value realization.
- Align technology capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs.
- Lead executive business reviews focused on business outcomes, ROI, strategic priorities, adoption performance, and organizational success metrics.
- Analyze customer performance, utilization trends, workflow adoption, and market practices to identify opportunities for operational improvement and increased value.
- Partner with Sales, Product, Marketing, Professional Services, Support, and executive leadership to resolve complex challenges and drive customer success.
- Facilitate collaboration across provider, payer, post-acute, and community stakeholders to advance care coordination and network performance.
- Develop compelling executive-level narratives demonstrating measurable financial impact, clinical outcomes, business value, and strategic alignment.
- Identify customer health and risk indicators early and develop proactive mitigation strategies to protect outcomes, satisfaction, and retention.
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