Senior Digital Customer Success Manager - Americas
New
L
LaunchDarklyDevOps software
Remote - USFull-TimeSenior
SalaryZone 1: $171,200 - $235,400; Zone 2: $154,100 - $211,860; Zone 3: $145,500 - $200,090
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisDevOpsCustomer SuccessAccount Management
Requirements
- 5+ years in a customer-facing role (onboarding, account management, success, or support).
- Proven success in a 1:many/tech touch/tech-led Customer Success organization.
- Highly data-driven with experience using product telemetry to target engagement.
- Experience owning renewal processes and accountability for retention quotas.
- Strong discovery and qualification skills (e.g., MEDDIC or Command of the Message).
- Strong project management skills to manage customer timelines.
- Experience working with technical products, ideally interacting with developers.
- Experience within the DevOps space preferred.
- Located in the Continental US.
Responsibilities
- Leverage customer journey data to drive 1:many and 1:1 onboarding and activation.
- Proactively identify and mitigate risks using product signals.
- Maintain deep product knowledge to provide implementation and adoption guidance.
- Monitor customer goals to prescribe additional products and feature adoption.
- Build trust and identify champions to drive value and executive sponsorship.
- Own and forecast the renewal process while identifying expansion opportunities.
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