Senior Customer Success Manager
New
F
FiligranCybersecurity
Based in the United States and working remotelyFull-TimeSenior
SalaryCompetitive pay + equity
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- CybersecurityCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Based in the United States
- Experience supporting national and regional customers
- Strong technical aptitude
- Fluency in English
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Ability to work with tools like OpenCTI, XTMOne, and OpenAEV
- Comfortable in a remote, async-first culture
- Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus
Responsibilities
- Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the Americas
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve customer issues quickly and effectively
- Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- Collect and share customer feedback to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
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