Senior Customer Success Manager
New
S
SeeqB2B SaaS
United StatesFull-TimeSenior
Salary$145,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount ManagementData analytics
Requirements
- 5+ years working in a customer-facing role for a B2B SaaS company or with industrial/manufacturing organizations.
- Knowledge of time-series and data analytics in manufacturing environments.
- Understanding of IT/OT needs and priorities.
- Experience interacting with and presenting to Senior Director+ levels at Fortune 500 companies.
- Data-driven mindset with the ability to pivot account strategy based on health indicators.
- Experience translating corporate objectives into strategic account priorities.
- Proven experience owning the renewal process.
- Experience collaborating with Sales and Services to build and execute account plans.
Responsibilities
- Develop and implement success plans to align with customers’ strategic initiatives.
- Deliver quarterly Customer Success Reviews to highlight successes and refocus priorities.
- Drive adoption through user onboarding, training, and regular touchpoints.
- Own the renewal process to ensure timely renewals and minimize churn.
- Collaborate with the account team to drive strategy for expansion, cross-sell, and upsell.
- Respond to customer concerns, leading them to resources and advocating for product feature enhancements.
- Leverage relationships to expand usage to other sites or business units.
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