Onboarding Operations Specialist 1
New
T
TwilioCommunications Technology
Remote - Colombia, Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- ComplianceQuality AssuranceCustomer supportGoogle WorkspaceSlackServiceNow
Requirements
- Ability to work effectively in a remote environment, demonstrating strong time management, self-discipline, and communication skills.
- 1-2 years of experience in an operations and customer facing role, with exposure to cross-functional collaboration.
- Strong ability to prioritize tasks, manage workloads efficiently, and meet SLAs.
- Excellent verbal and written communication skills, with strong attention to detail in document review and risk assessment.
- A customer-centric mindset, with a commitment to delivering high-quality support and ensuring a seamless experience.
- Problem-solving mindset, with the ability to assess situations, think critically, and make sound decisions.
- Quick adaptability to new systems, workflows, and evolving business needs.
- A collaborative team mindset, with the ability to work both independently and cross-functionally.
- Self-motivated, receptive to feedback, and committed to continuous improvement.
Responsibilities
- Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud.
- Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy, consistency, and compliance with verification standards.
- Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks.
- Handle escalations for complex verification cases, working with internal teams to resolve issues efficiently.
- Collaborate with internal teams to streamline onboarding, improve compliance enforcement, and align on best practices.
- Maintain process documentation, contribute to best practices, and support team efficiency.
- Provide prompt, high-quality support via email, Slack, and ServiceNow.
- Monitor onboarding progress, troubleshoot verification issues, and guide internal teams & customers to ensure a seamless experience.
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