Senior Deal Desk Specialist
New
AMER | South America (prioritised)Full-TimeSenior
Salary35,250 - 119,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- SalesforceJiraNotion
Requirements
- 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company
- Deep expertise in CPQ quoting — complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues
- Strong Salesforce proficiency as a power user — managing cases, accounts, opportunity data, and order records accurately at high volume
- Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management
- Proven ability to manage a high-volume Deal Desk queue without compromising quality
- Familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian
- Commercially minded, with a track record of balancing Sales velocity with deal integrity
- Demonstrates strong automation and AI capabilities
- Writes and speaks fluent English
Responsibilities
- Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal
- Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions
- Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives
- Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods
- Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows
- Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision
- Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices
- Participate in deal reviews, contributing deal-level insights to Sales leadership discussions
- Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals
- Support month-end and quarter-end close operations to ensure accurate and timely deal execution
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