Customer Success Manager
New
C
Charger Logistics IncLogistics
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years of account management experience in transportation and logistics field would be an asset. 3+ years of sales and account management experience in transportation and logistics field is preferred.
- Required Skills
- Data AnalysisCustomer serviceAccount ManagementReporting
Requirements
- 1-2 years of account management experience in transportation and logistics field (asset)
- 3+ years of sales and account management experience in transportation and logistics field (preferred)
- Recent college or university degree in Sales & Marketing or Business-related field
- Exceptional customer service skills
- Excellent communication skills
- Strong analytical skills
- Strong organizational skills
- Ability to function independently with little or no supervision
- Ability to function in a team environment
Responsibilities
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
- Manage customer expectations and provide exceptional customer service
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
- Identify, manage and build new business relationship in the target market.
- Maintain a database of clients, prospects, partners and vendors.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Consult with clients to resolve problems and to provide ongoing support.
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