OnBoard

OnBoard is a secure board management platform that helps organizations prepare, conduct, and analyze board meetings.

101-250 employees
Founded 2003
$100M private equity
Document Management
Private Company

Open Positions3

CanadaFull-TimeSoftwarePosted
  • Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support.
  • Investigate environmental factors affecting performance (e.g., networks, browser settings, APIs, integrations).
  • Respond to customer inquiries via ticketing system, phone, and video conferencing.
  • Document technical issues thoroughly, including steps to reproduce, system logs, and customer impact.
  • Become an expert in our product suite, features, and customer use cases.
  • Stay current with product updates and actively contribute to internal knowledge sharing.
  • Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles.
  • Act as a technical liaison between Customer Experience, Product, Engineering, and QA.
  • Provide clear updates to customers and internal stakeholders on ticket status and resolution timelines.
  • Participate in customer feedback loops to inform product enhancements.
  • Support product release readiness and identify potential risks from a support perspective.
HTMLMicrosoft SQL ServerCRM+2 more
Showing 1 of 3 positions

About OnBoard

OnBoard empowers organizations to elevate their board meetings and internal collaboration. We provide secure, intuitive board management software, serving over 5,000 organizations and 12,000 boards globally. Our platform streamlines meeting preparation, execution, and analysis, improving efficiency and decision-making. OnSemble, our employee collaboration intranet, further enhances communication and productivity within organizations. Our tech stack incorporates a robust selection of technologies, including WordPress, a Content Delivery Network (CDN), and various security protocols such as SSL, HSTS, and DNSSEC. We prioritize a secure and reliable infrastructure, ensuring data integrity and optimal performance. Our engineering teams are dedicated to building innovative solutions, leveraging modern technologies and best practices. We embrace agile development methodologies and focus on delivering a positive and collaborative work environment. OnBoard is committed to fostering a diverse and inclusive culture where every team member feels valued and empowered. We pledge 1% to give back to our communities and operate on a foundation of collaboration, adaptability, and customer focus. We actively embrace our diversity, equity, and inclusiveness initiatives. Founded in 2003, OnBoard has experienced significant growth, recently receiving a $100 million investment from JMI Equity. This funding, coupled with strategic acquisitions, positions us for continued expansion and innovation in the board management and employee collaboration sectors. We offer remote work opportunities and have a global presence.

Tech Stack

widgetscmsmobilemx

Similar Companies