Enterprise Customer Success Manager
New
R
Revenue.ioSales Technology
Location: Los Angeles, CA / RemoteFull-TimeMiddle
Salary120,000 - 165,000 USD per year OTE
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Job Details
- Required Skills
- SalesforceAccount ManagementRelationship managementCustomer Success
Requirements
- Proven track record of working with Support, Sales, or Product teams.
- Deep understanding of the connection between different functional roles and Customer Success.
- Endless curiosity regarding people and processes.
- Hungry to multi-thread and cross-sell to expand customer footprint.
- Strong grit and ability to iterate and learn from failures.
- Customer-obsessed mindset focused on client executive priorities.
- Experience with Salesforce.
Responsibilities
- Help customers achieve business outcomes beyond just technology adoption.
- Spark exploration and improvement with key customer stakeholders.
- Present clear ROI on the value customers are getting from the Revenue.io platform.
- Align platform value to client mission critical priorities (MCPs).
- Set and drive clear upsell/cross-sell targets and goals.
- Own product adoption and drive engagement with account champions.
- Grow key relationships within assigned accounts.
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