Customer Success Manager - Enterprise
New
U
UserEvidenceB2B SaaS
Flexibility to ber in person (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) or fully remoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementAccount ManagementStakeholder managementCustomer Success
Requirements
- 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment
- Experience building Customer Success/Account Management playbooks
- Experience leading onboarding, implementation, and renewal with enterprise clients
- Ability to liaise and project manage with both C-levels and entry-level employees
- Strong presentation skills
- Strong empathy and ability to connect with others
- Excellent project management and communication skills
- Highly adaptable to a growing startup environment
Responsibilities
- Be the primary point of contact for new customer implementations
- Drive onboarding by running training sessions
- Learn the product inside and out to be a trusted advisor
- Drive adoption, retention, and expansion for existing client base
- Identify new expansion and cross-sell/upsell opportunities
- Proactively identify churn risk and create success action plans
- Build documentation and self-serve materials to help scale the CS function
- Capture and synthesize product feedback to inform product roadmap
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