UserEvidence

πŸ‘₯ 11-50πŸ’° $9,000,000 Series A over 1 year agoService IndustrySaaSInformation TechnologyπŸ’Ό Private Company
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UserEvidence automates social proof generation for B2B Go-to-Market (GTM) teams. We empower companies to quickly generate verified customer evidence, product statistics, and ROI data, boosting buyer confidence and shortening sales cycles. Our platform is trusted by leading B2B organizations such as Pendo, Workato, Gong, Jasper.ai, and Ramp. We provide a comprehensive SaaS solution that integrates seamlessly with existing sales and marketing tools. UserEvidence differentiates itself by offering a data-driven approach to social proof, providing marketers and sales teams with readily-available, impactful content. Our platform leverages AI and automation to streamline the process of collecting, organizing, and presenting customer feedback. Our engineering team prioritizes efficiency and scalability, utilizing tools such as Clay, Koala, Unify, HubSpot, Cognism, and Sendspark. We have a strong focus on iterative development and continuous improvement, constantly experimenting to optimize GTM workflows and maximize conversion rates. We foster a hybrid remote-first work environment, with opportunities for in-person collaboration and team-building. As a Series A funded company, we are experiencing rapid growth and offer significant equity participation in a proven, de-risked market, seeking to expand our ARR from $3M to $12M in the next two years. Our founders' experience includes a successful $90M+ acquisition, demonstrating our commitment to building a high-performing and innovative company. We value collaboration, continuous improvement, and a supportive team culture. We are looking for talented individuals to join our dynamic team and contribute to our continued success. We offer competitive salaries and benefits, including equity participation, health insurance, and generous PTO.

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πŸ“ United States

🧭 Full-Time

πŸ” B2B SaaS

  • 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment
  • Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk)
  • Strong presentation skills - ability to command a room of C-levels and ICs alike
  • Strong empathy and ability to connect with others and understand their situation
  • Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things
  • Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria
  • Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence
  • Drive adoption, retention, and expansion for existing client base
  • Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals
  • Proactively identify customers who aren’t maximizing their usage and create action plans to reach success
  • Find repeatability in processes and build documentation to help scale the CS/AM function
  • Build self-serve materials (help articles, video tutorials, and more)
  • Constantly capture and synthesize product feedback from our customers to surface trends and patterns, make product recommendations to inform product roadmap based on this feedback
Posted 14 days ago
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