Enterprise Customer Success Director
New
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NablaHealthcare Technology
Anywhere in the United StatesFull-TimeDirector
Salary120,000 - 160,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in customer success, account management, or a related role
- Experience in SaaS healthcare technology company preferred
- Strong experience in and understanding of the healthcare industry and clinician needs
- Excellent interpersonal and communication skills
- Ability to build trust with a wide range of customer stakeholders
- Strong analytical and problem-solving skills
- Ability to quickly learn and understand complex technical products
- Experience with EHR integration is a plus
- Ability to thrive in a fast-paced, dynamic startup environment
Responsibilities
- Develop and maintain strong relationships with key enterprise accounts
- Assess and demonstrate value to customer stakeholders
- Turn pilots into success studies and develop product champions
- Lead the onboarding process for new customers
- Monitor account health and performance metrics
- Collaborate with the sales team to identify and secure expansion opportunities
- Gather and analyze customer feedback
- Advocate for customer needs and shape the product roadmap
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