- Own delivery of an assigned portfolio of Enterprise programs from sales transition through configuration, integration, data migration, training, go-live, and Customer Success transition.
- Build and maintain program plans in Rocketlane, tracking critical paths, dependencies, exit criteria, effort, risks, and decisions.
- Sequence go-live events around agency readiness and recover at-risk or stalled programs with a documented resolution path.
- Publish weekly program status covering schedule health, risks, owners, dates, and required decisions.
- Own change control and validate scope, contract commitments, and go-live expectations before kickoff.
- Lead engagements with large, multi-department stakeholder groups and lead change adoption across varied agency workforces.
- Use First Due AI tooling for status drafting, meeting summaries, action items, plan generation, risk synthesis, and program preparation.
- Validate AI-assisted outputs and handle customer data according to First Due data handling standards.
- Manage contracted services scope, hours, and fees; recommend commercial positions and negotiate change orders with relevant partners.
- Review statements of work and solicitation responses for delivery feasibility, and surface field-driven enhancement requests to Product.
Project Management