- Lead the delivery of technical integrations from requirements through go-live.
- Analyze customer environments, identify system constraints, and design integration approaches.
- Configure, test, and validate integrations, owning quality from end to end.
- Communicate directly with customers and third-party vendors to gather technical specifications.
- Translate customer operational requirements into technical specifications and implementation plans.
- Serve as an organizational SME on technical integrations.
- Identify repetitive or manual work and build tools, scripts, and workflows to automate it.
- Partner with Product and AI teams to test new tools and improve service delivery.
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