- Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value.
- Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement.
- Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes.
- Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams.
- Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement.
- Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact.
- Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership.
- Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities.
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