Enterprise Customer Success Manager

New

Remote, TexasFull-TimeManager

Salary132,000 - 165,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: 7+ years
Required Skills: SQLBusiness IntelligenceETLSnowflakeAccount ManagementData visualizationSaaSDatabricks

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
NDR Growth: Develop and implement strategies aimed at maximizing NDR.
Customer Advocacy: Serve as the bridge between our customers and our product team.
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

View Full Description & ApplyYou'll be redirected to the employer's site