Customer Success Manager
New
H
Hack The BoxCybersecurity
New York, New York, United States. North Carolina, United States. New Jersey, United States. Florida, United States. Pennsylvania, United States. Connecticut, United StatesFull-TimeMiddle
Salary105,000 - 130,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- CybersecurityTableauCustomer SuccessSaaSHubSpotLooker
Requirements
- Understanding of SaaS business models and customer success principles.
- Previous experience in a Customer Success role.
- Ability to navigate difficult conversations with customers and leadership.
- Proficiency in cybersecurity fundamentals (pentesting and cyberdefense).
- Skilled in objection handling and sales process challenges.
- Ability to own Revenue Retention Metrics.
- Strong collaboration skills for working with multiple internal stakeholders.
Responsibilities
- Guide new customers through the onboarding journey.
- Communicate HTB benefits and address business challenges.
- Conduct regular check-in meetings.
- Maintain accurate customer health records in tools like HubSpot and ChurnZero.
- Examine usage data to identify trends and risks using Tableau or Looker.
- Build relationships with executive stakeholders and power users.
- Address customer inquiries and resolve issues cross-functionally.
- Identify opportunities for upselling and cross-selling.
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