Customer Success Manager
New
O
OnBoardB2B SaaS
We are looking for candidates in the Eastern or Central time zones to support our global customer base., Eastern or Central time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5-7 years
- Required Skills
- Project ManagementSalesforceAccount ManagementCustomer Success
Requirements
- Bachelor’s degree in business or related field preferred.
- 5-7 years experience in a customer-facing role at a B2B SaaS company.
- 5-7 years experience with cross-functional collaboration (Sales, Product, etc.).
- 1+ years experience managing a book of at least 200 clients.
- Experience with C-Level executives and Legal Teams strongly preferred.
- Demonstrated knowledge of AI tools and concepts preferred.
- Proficiency in Microsoft Office, Salesforce, or ChurnZero.
- Excellent verbal, written, presentation, and project management skills.
Responsibilities
- Serve as primary point of contact for customer portfolio.
- Drive adoption and engagement with platforms through onboarding and training.
- Identify and pursue expansion opportunities and upsells.
- Conduct regular business reviews and strategic planning.
- Manage customer migrations to new platforms.
- Provide proactive support and issue resolution.
- Act as customer voice internally to influence product roadmap.
- Monitor customer health and usage metrics.
- Manage contract renewals and minimize churn.
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