Team Lead, Customer Success
New
N
NovistoESG SaaS
Montreal (or Toronto)Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 4+ years of experience in Customer Success or Account Management, ideally in B2B SaaS serving enterprise customers.
- Experience coaching, mentoring, or leading CSMs.
- Strong track record owning renewals, retention, and expansion across a book of business.
- Excellent executive communication and stakeholder management skills.
- Comfort with customer success tooling, renewal forecasting, and consistent playbook execution.
- Ability to balance individual customer ownership with team development responsibility.
- Structured, proactive, and customer-first approach.
- Passion for the ESG and sustainability space (preferred).
- Startup or high-growth SaaS experience (preferred).
Responsibilities
- Serve as the direct people leader for a small team of CSMs.
- Run weekly 1:1s centered on account strategy, customer outcomes, and skill development.
- Carry your own book of enterprise accounts and own the full customer lifecycle.
- Act as the point of escalation for customer risks and issues.
- Operationalize the customer success motions including playbooks, renewal forecasting, and engagement standards.
- Act as a trusted extension of CS leadership, sharing insight on team performance and capacity.
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