- Own the coordinator-facing and caregiver-facing voice staffing agent experience, from call opening through the fill, including system prompts, guardrails, and evaluations.
- Own the agent portfolio, including EVV support, clock-in reminders, and new agentic surfaces.
- Define reliability evaluation methods, failure taxonomies, and criteria for expanding products.
- Set product success metrics and improve end-user adoption, engagement, customer ROI, and business outcomes.
- Own product roadmaps, priorities, milestones, and release schedules.
- Build and iterate on agentic product experiences that improve workflows for caregivers and home care organizations.
- Research users through customer conversations, product data, and feedback from customer-facing teams.
- Prioritize experiments and features using customer feedback, data, business impact, and strategic goals.
- Partner with Engineering, Data, Design, Customer Success, Marketing, and other teams to deliver products.
- Support go-to-market strategies for new products and features and help customer-facing teams understand their value and positioning.
Product ManagementProduct DevelopmentProduct Analytics