Senior Customer Success Associate, Strategic Markets
New
C
CaribouHealthTech
The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.Full-TimeSenior
Salary65,000 - 80,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 2+ years professional work experience (customer-facing roles, managing relationships in consulting, high-growth startups, or home care/healthcare a plus)
- Track record of driving results with customers and teammates
- Strong problem-solver who can navigate ambiguity and find practical solutions
- Excellent written and verbal communication
- Highly organized with sharp attention to detail and the ability to juggle priorities
- Low ego, strong work ethic, and able to learn independently
- Genuinely motivated by Caribou’s mission
Responsibilities
- Support Strategic Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts
- Build decks and materials, and lead standard customer calls
- Onboard new customers, drive adoption, and manage change throughout implementation
- Deliver product training and coaching across the customer lifecycle
- Monitor usage and engagement metrics, and recommend ways customers can get more value from the product
- Triage and project manage customer issues to resolution
- Partner with teams across Caribou to solve customer problems and unlock value
- Help build and iterate on our enterprise customer success playbook
View Full Description & ApplyYou'll be redirected to the employer's site
