Senior Customer Success Manager
New
K
KarbonSaaS, Accounting Software
Based in the US or CanadaFull-TimeSenior
Salary90,000 - 115,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- CRMCustomer SuccessSaaS
Requirements
- 7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
- Proven track record of owning renewals and driving measurable expansion revenue.
- Strong executive communication skills with the ability to influence firm leaders.
- Demonstrated ability to manage a portfolio with commercial rigor and strategic depth.
- Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
- Comfortable operating in a data-driven environment.
- Strong program management capability across cross-functional stakeholders.
- Ability to travel periodically for strategic customer engagements and industry events.
Responsibilities
- Drive measurable value realization within the first 90 days post-sale.
- Own renewal and expansion strategy for your portfolio.
- Drive Net Revenue Retention by increasing product adoption.
- Build and manage an accurate renewal forecast 90–120 days in advance.
- Develop multi-threaded relationships with decision-makers and executive stakeholders.
- Develop success plans tied to customer KPIs.
- Identify churn indicators through data and behavioral insights.
- Translate customer insights into data-backed feedback for Product and Engineering.
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