Customer Success Manager
New
J
JoleraManaged IT Services
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- NegotiationAccount ManagementRelationship managementCRMCustomer Success
Requirements
- 2+ years of experience in client-facing roles in sales or IT operations
- Experience with a major telco in Canada
- Knowledge of technology services sales and negotiating principles
- Strong communication and presentation skills
- Strong organization and time-management skills
- Ability to manage multiple moving targets with shifting priorities
Responsibilities
- Attend and manage quarterly customer temperature calls
- Manage customer escalations and ensure client satisfaction
- Coordinate monthly billing
- Create and follow up on Change Requests and Delivery Acceptance Forms
- Update client pipelines and manage CRM entries
- Represent Revenue team on onboarding kickoff calls
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