- Manage customers’ app setup and onboarding experience
- Balance a portfolio of partners across various stages of the onboarding journey
- Manage a high volume of inbound and outbound emails, calls, and SMS communications
- Use Salesforce to track all activity
- Gather required assets and information
- Coordinate cross-functionally with internal teams
- Set clear expectations with partners ahead of launch
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
- Coach and educate restaurant owners on the best practices for their online ordering setup
- Work on projects and initiatives that improve internal processes
- Impact the Owner platform design by providing relevant product feedback to the engineering team
- Partner and collaborate successfully with cross-functional teams