- Lead a team focused on driving the growth and retention of our customer base.
- Ensure our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.
- Collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience.
- Reduce Customer Churn through proactive monitoring and tailored retention strategies.
- Increase Customer Lifetime Value by fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling.
- Improve Customer Experience by identifying and addressing customer needs.
- Drive Customer Advocacy by cultivating satisfied customers who become advocates.
Artificial IntelligenceAnalytical SkillsAccount Management+2 more