Customer Support Agent
New
J
JobhireAI Job Search
Argentina, USA time zone (PST-EST)Full-TimeMiddle
Salary12,000 - 18,000 USD per year
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Job Details
- Languages
- English, Russian
- Experience
- 2+ years
- Required Skills
- NegotiationAccount ManagementCustomer Success
Requirements
- 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers
- Fluent/Native English and Russian
- Ability to work 40 hours per week in the USA time zone
- Strong persuasion, negotiation, and objection-handling skills
- Data-driven mindset with focus on conversion, retention, and unit economics
- Comfortable working with daily targets, funnels, and KPIs
- High-speed internet connection (VPN-free)
Responsibilities
- Proactively engage users via chat and calls during onboarding and early usage
- Reach out to users showing low activity or early churn signals and help them get back on track
- Act as a human recovery layer by understanding user frustration and rebuilding trust
- Recommend profile, CV, or job search improvements, including relevant paid add-ons
- Share user feedback and recurring patterns with Product
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