- Proactively engage users via chat and calls during onboarding and early usage
- Reach out to users showing low activity or early churn signals and help them get back on track
- Act as a human recovery layer by understanding user frustration and rebuilding trust
- Recommend profile, CV, or job search improvements, including relevant paid add-ons
- Share user feedback and recurring patterns with Product
NegotiationAccount ManagementCustomer Success