Customer Service Specialist
New
S
SORACOMInternet of Things
Fully remote work, based in the US Mountain or Central time zones., Mountain or Central time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish
- Experience
- 2-4 years
- Required Skills
- SalesforceCustomer serviceAccount ManagementSlack
Requirements
- 2-4 years of customer service or account management experience.
- Strong verbal and written communication skills.
- Extensive experience working with Salesforce and Slack.
- Strong attention to detail and ability to identify/resolve errors in data.
- Ability to work independently in a remote environment.
- Proficiency with invoicing tools and shipping logistics platforms is a plus.
- Familiarity with order fulfillment and logistics processes is a plus.
- Spanish language skills are a plus.
- Experience working with partners as part of the sales cycle is a plus.
Responsibilities
- Manage and assist unassigned customer accounts by addressing inquiries and resolving issues.
- Ensure partner registrations and referred leads are routed expeditiously.
- Respond to customer inquiries via email, phone, and chat.
- Support partners with POS, commission, and inventory reports.
- Track, process, and follow up on invoices and payments.
- Provide accurate shipping information to partners and customers.
- Coordinate logistics for conferences, trade shows, and company events.
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