Customer Support Specialist
E
EdmentumEdTech
Location: United StatesFull-TimeEntry
Salary35,000 - 39,000 USD per year
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Job Details
- Experience
- 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
- Required Skills
- SalesforceProblem SolvingCustomer serviceTechnical support
Requirements
- 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
- High School Diploma or GED required
- Associate degree preferred
- Excellent verbal and written communication skills
- Proficient computer skills including proficiency in Microsoft Office (Outlook and MS Word)
- Experience with Salesforce preferred
- Ability to work under pressure and manage multiple priorities
- Excellent problem solving, analytical skills and strong attention to detail
- Willingness to work extended hours as needed
Responsibilities
- Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve issues
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Accurately document and process customer issue and resolution in appropriate systems
- Coordinate with other departments to resolve issues as applicable
- Escalate technical issues or complex customer concerns as needed
- Meet or exceed all metrics and performance measurements
- Participate in ongoing proprietary product training and certification programs
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