- Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
- Own the technical success and ongoing optimization of customer deployments
- Develop a deep understanding of customer architectures, device deployments, and connectivity models
- Serve as a trusted technical advisor to customer engineering and product teams
- Lead technical discovery, demos, and presentations
- Support solution-focused discussions for existing account expansion and renewals
- Identify optimization opportunities and troubleshoot complex connectivity and system issues
- Translate customer pain points into clear technical and business-aligned solutions
- Collaborate with internal product and engineering teams to align customer needs with product direction
AWSGCPIoT+3 more