- Own day-to-day administration of Salesforce (Sales Cloud, CPQ, Experience Cloud) including user management, profiles, roles, and security settings.
- Design, build, and maintain workflows, custom objects, and reports to support global go-to-market operations.
- Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
- Manage and improve data quality through deduplication, cleansing, and implementation of data governance best practices.
- Administer integrations between Salesforce and third-party tools such as Slack, marketing automation, and AI platforms.
- Lead and coordinate User Acceptance Testing (UAT) for new features and releases, including script writing and defect tracking.
- Maintain system documentation and provide training to sales teams.
SalesforceCRM