Help Desk Support Specialist
New
O
OpenSesameWorkforce development
This is a remote-first role based in Mexico or Argentina.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraConfluenceGoogle Workspace
Requirements
- Experience with IT ticketing systems and support workflows.
- Ability to perform workstation setup and user account provisioning.
- Experience with remote troubleshooting for hardware and software.
- Familiarity with identity and access management tools.
- Strong documentation skills for issue descriptions and troubleshooting steps.
- Proficiency with technical troubleshooting methodologies.
- Ability to support non-technical users in a fast-paced environment.
- Excellent communication and problem-solving skills.
Responsibilities
- Resolve Tier 1 IT support tickets with adherence to SLA standards.
- Manage user account provisioning and access requests.
- Perform hardware and software deployment, including workstation setup.
- Update and create internal knowledge base documentation.
- Lead IT onboarding sessions for new employees.
- Identify recurring technical issues and propose prevention or resolution plans.
- Contribute to internal IT process improvement initiatives.
- Deliver peer training on IT tools and support processes.
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