IT Support Specialist
New
F
FeverUpLive Entertainment
Location: Mexico CityFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraScriptingGoogle WorkspaceSlack
Requirements
- Solid macOS administration experience.
- Terminal comfort for reading logs.
- Experience with MDM tools like Kandji or Jamf.
- Knowledge of Identity and Access Management (Okta, Google Workspace, SSO).
- Ability to prioritize work without hand-holding.
- Strong documentation skills.
- Curiosity about AI-assisted development tools.
- Basic knowledge of Docker or containers.
- Networking fundamentals including VLANs, firewalls, and VPNs.
- Basic scripting and automation skills.
Responsibilities
- Manage macOS fleet via Kandji MDM including deployments and policies.
- Act as gatekeeper for access management including onboarding, offboarding, and SSO.
- Support Slack and Jira-based IT requests and resolve issues efficiently.
- Collaborate with SRE team on infrastructure awareness and escalations.
- Document runbooks, processes, and internal guides.
- Support Windows and Linux users.
- Automate common requests to reduce toil.
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