- Own and maintain the help center including how-to guides, FAQs, and troubleshooting flows.
- Draft and manage customer-facing and internal release notes.
- Develop internal runbooks, onboarding docs, and support escalation paths.
- Build a predictable release rhythm across Product, Design, Engineering, CS, and Sales.
- Perform customer-focused QA to identify unclear workflows or broken handoffs before launch.
- Maintain decision logs and postmortems to facilitate organizational learning.
- Bridge the gap between product shipping and customer/internal team readiness.
QARelease ManagementCustomer support