Clinical Navigator
New
T
TailorCare Healthcare
United States, Mountain Standard Time or Pacific Standard TimePart-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years orthopedic experience
- Required Skills
- CRM
Requirements
- Doctor of Physical Therapy (DPT) or Master of Physical Therapy (MPT)
- Current, unrestricted physical therapy license in Georgia, Texas, and/or Colorado (Compact License preferred)
- 3+ years of orthopedic experience
- Experience in a telephonic patient support environment with inbound/outbound call systems
- Experience in motivational patient interviewing and coaching behavior change
- Proficiency with Microsoft Office products, CRM systems, and dual monitor setups
- Strong communication and written skills
- Ability to work in a fast-paced, changing environment
Responsibilities
- Conduct outreach to patients eligible for TailorCare and educate them on the value of the program
- Conduct intake assessments to identify patient clinical issues and needs
- Provide health coaching throughout the journey to support adherence and compliance to their treatment plan
- Provide condition education and shared decision making with patients to identify the correct treatment plan to meet their goals
- Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient barriers
- Communicate effectively to encourage patient confidence and accountability
- Provide information to the care team and proactively reach out after the clinical decision has been made to start patients on new care pathways
- Provide continuous updates, guidance, and triaging when needed
- Collaborate with provider teams, ancillary services and other community support programs
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