Patient Service Representative - Billing
Inactive
M
Midi HealthHealthcare
All Candidates must be authorized to work in the United States, Monday through Friday, 12pm - 8:30pm CSTFull-TimeMiddle
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary23 USD per hour
Job Details
- Experience
- 2-5 years providing a best-in-class patient/customer experience
- Required Skills
- Customer serviceGoogle WorkspaceZendeskEHR
Requirements
- 2-5 years providing a best-in-class patient/customer experience
- 1-2 years of billing experience (preferred)
- 2 years of Zendesk experience
- 2 years of EMR (Athena preferred) experience
- 2 years of Google Workplace experience (required)
- Strong, professional verbal and written communication skills
- Strong, reliable internet connection and a quiet, distraction-free workplace
Responsibilities
- Serving as the primary contact for patients, ensuring effective communication.
- Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments.
- Assisting patients in understanding financial obligations and payment options.
- Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
- Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
- Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
- Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
- Managing intake procedures, including healthcare and insurance forms, and collecting payments.
- Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.