Patient Service Representative - Billing
Based in the United States, Monday to Friday, aligned with CST business hoursFull-TimeMiddle
Salary23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–5 years of experience in customer service or patient-facing support roles; 1–2 years of billing experience in a healthcare or related environment
- Required Skills
- Customer serviceGoogle WorkspaceZendeskEHR
Requirements
- 2–5 years of experience in customer service or patient-facing support roles
- 1–2 years of billing experience in a healthcare or related environment (preferred)
- Hands-on experience with Zendesk (minimum 2 years)
- Experience working with EMR systems (Athena preferred)
- Proficiency with Google Workspace tools
- Strong verbal and written communication skills
- Ability to work independently in a remote environment
- Availability to work Monday to Friday, aligned with CST business hours
Responsibilities
- Serve as the primary point of contact for patients regarding billing inquiries, insurance questions, and payment-related concerns.
- Support patient registration, intake processes, and updates to Electronic Medical Records (EMR/EHR) systems.
- Coordinate with clinical and insurance teams to verify coverage, benefits, and financial obligations.
- Manage and resolve patient cases using support platforms such as Zendesk.
- Assist patients in understanding billing statements, payment options, and healthcare-related financial processes.
- Participate in audits and reviews to identify billing discrepancies, trends, and opportunities for process improvement.
- Contribute to cross-functional initiatives aimed at improving patient experience and optimizing billing workflows.
- Ensure compliance with healthcare regulations and strict protection of patient data and PHI.
View Full Description & ApplyYou'll be redirected to the employer's site
