Customer Service Representative – Tier I Support
New
K
Kreative TechnologiesCall Center Operations
Location: RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceWritten communicationAccount ManagementTroubleshooting
Requirements
- High School Diploma or equivalent (GED)
- Experience supporting I.T./Helpdesk call centers preferred.
- Independent problem-solving skills.
- Strong analytical abilities.
- Customer service-oriented focus.
- Ability to work with minimal supervision.
- Excellent oral and written communication skills.
Responsibilities
- Handle inbound and outbound calls in a call center environment while providing excellent customer service.
- Answer customer inquiries via telephone and respond to requests using professional etiquette.
- Log and update all customer interactions in the tracking system in accordance with call center procedures.
- Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts.
- Provide clients with role assignments for access into subsystems.
- Reset passwords, reactivate IDs, and assist with account access issues.
- Research and resolve customer inquiries using available resources.
- Escalate incidents and inquiry tickets with documentation.
- Transfer calls to appropriate staff.
- Recognize, document, and alert supervisors of trends in customer inquiries.
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